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Refund Policy

Our Commitment to Customer Satisfaction

We strive to provide high-quality products and exceptional customer service. However, we understand that sometimes things may not go as planned. This policy outlines our return and refund process.

Return Eligibility

Defective Items: If you receive a defective item, you may return it for a replacement within 60 days of purchase. The item must be returned in its original condition, including all packaging.
Damaged Items: If your item arrives damaged during shipping, please contact our customer support immediately to initiate a return or replacement process.

Return Process

Contact Us: Please contact our customer support team to initiate a return or exchange. Provide your order number, a brief description of the issue, and any relevant photos.
Packaging and Shipping: We will provide you with specific return instructions, including the address to ship the item to. Please ensure the item is securely packaged to prevent damage during transit. You will be responsible for the cost of return shipping, unless the item is defective or damaged.
Inspection and Processing: Upon receipt of the returned item, we will inspect it to verify the issue. If the item is eligible for a replacement, we will ship a replacement item to you at no additional cost.

Important Considerations

Custom Orders: Please note that custom orders are non-refundable, unless the item is defective or damaged.
Sale Items: Sale items are final sale and cannot be returned or exchanged.
Shipping Times: Please allow sufficient time for shipping and delivery. We are not responsible for delays caused by shipping carriers or unforeseen circumstances.
Nigerian Consumer Protection Laws: This policy is subject to the provisions of the Nigerian Consumer Protection Act and other relevant laws.
By placing an order, you agree to the terms and conditions of this refund and return policy.


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