We take pride in the quality of our handcrafted leather products. Every item is carefully made to meet high standards of comfort, durability, and style. However, if you are not fully satisfied with your purchase, we are here to help.
Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be processed within 7–14 business days.
- Refunds will be made via the original payment method.
- Delivery fees are non-refundable, except in cases of company error
Eligibility for returns
You may request a return or exchange if:
- The item received is damaged, defective, or incorrect.
- The item is returned within 7 days of delivery.
- The product is unused, in its original condition, and in its original packaging.
Note:Â Custom-made or personalized items cannot be returned or refunded, except where there is a proven manufacturing defect.
Exchanges
If you prefer an exchange (for size, color, or product):
- Exchanges are subject to product availability
- Customers may be required to cover additional delivery costs.
How to request a return
To request a return, kindly contact us via:
Email Address
hurricanesoleandleather@gmail.com | admin@hurricanesoleandleather.com​
Phone Number / Whatsapp
08160701692
Note:Â Include your order number and clear details of issue.
Items not eligible for refund
- Worn or used items.
- Items damaged due to improper use or handling.
- Items returned after 7 days of delivery.
- Custom-made or personalized products (unless defective).
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or make a purchase.
Information we collect
We may collect the following information:
- Full name
- Phone Number
- Email Address
- Delivery Address
- Payment details (processed securely by third-party payment providers)
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate order updates and customer support
- Improve our products and website experience
Data Protection
We take reasonable steps to protect your personal data and do not sell, rent, or share your information with third parties except:
Cookies
Our website may use cookies to improve user experience, analyze traffic, and personalize content. You can disable cookies in your browser settings if you prefer.
Your Rights
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time